Q:  What is a FAQ?
A:  It's short for Frequently Asked Questions!

Q: What can I do if I need a part added to my order that I can't find on the site?
A:  When you are checking out just put in the part or description in the Special Instructions box. If you got it out of our catalog please include the price. We have orders like this all the time.

Q:  What if I can't find a part on the site or catalog?
A:  Just drop us an email. We might have it in stock, we just haven't been able to add it to our online catalog, if not we will do our best to find it.

Q:  How long does it take to get an email response back?
A:  Depends on the question. We do our best to answer all emails in 48 hours.
If it is part of a order we try to email the customer the same day. Tech questions are usually answered in 48 hours. If you fail to get a response it is probably been flagged as SPAM. We get thousands of SPAM emails a day and unfortunately actual emails get caught in the filter occasionally by accident.

Q:  I didn't get an email notification yet for my order!
A:  As long as you pressed submit you probably typed in your email address wrong, emails do not have "www." at the beginning of them.

Q:  Do you email a tracking number for my order?
A:  Yes we do. They will come from "UPS Quantumship" and they are often thought to be SPAM by SPAM Filter programs so make sure you check your SPAM folder. The only reason you won't receive tracking information is if your email was given to us incorrectly.

Q:  Do you have _______ in stock?
A:  We try to keep everything on the website in stock. If it's an important part just email us or call us and we will check stock.

Q:  I want to see a picture of something you have on your website before I buy it.
A:  No problem, just email us a description of the part and we will email you a .jpeg of it ASAP.

Q:  When will my order ship?
A:  Assuming that the item is in stock, we will ship it out that day, as long as it was ordered before 3:00 pm Eastern Time. Orders that are placed after 3:00 pm will be shipped out the following business day. If you order something on Friday, don't expect your package until the following week even if you ship it overnight. You have to pay a UPS Saturday Delivery fee to get your part on Saturday. If you have an extremely urgent order that you need to order after 3pm Eastern time PLEASE call us instead!

Q:  How often is the site updated, the news page hasn't changed in (length of time here)?
A:  We don't always put updated news on the front page but we are constantly adding parts and items on the site. We update the Online Catalog at least 3 to 4 times a week.

Q:  What is your return policy?
A:  Click here to go to our return policy page.

Q:  Is there a Comet Kart in my area?
A:  The only Comet Kart is in Greenfield, Indiana. Though we hope to expand someday!

Q:  Can you ship an order to (Country Name Here)?
A:  Absolutely, but we do have some requirements. We require all International Orders to be prepaid by Paypal, Money Order or Certified Check before we can ship any parts.
We cannot accept ANY credit cards for International Orders.

Q:  Can I use Paypal?
A:  Yes! We will have to give you a total with shipping before you can send payment. If you want to use Paypal then please contact us so we can get you a complete parts price with shipping as well as our Paypal email address before you make the transfer.

Q:  Why doesn't my shipping charge show up when I check out?
A:  We charge ACTUAL shipping charges based on weight/dimension etc. Not a
set price per item. This makes shipping a lot easier and fair to everyone. We
always put a packing list on the package with your shipping charges so you can
see exactly how much your shipping is, but we don't know how much the shipping
will be until we actually ship your order.

Q:  Can I pay by COD!
A:  No, due to past experiences of refused COD shipments we do not offer payment with COD anymore, we do however take Paypal.

All orders will have a shipping charge!!

Any other questions? Please email or call us 317-462-3413